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Last Updated: Monday, December 07, 2015
 

Public Works


Frequently Asked Questions

The list below contains answers to general questions that the Public Works Directorate has received. The other Divisions of Public Works also have Frequently Asked Questions within their site, so if you do not see a question here please look for it under a specific division.

If you still do not find an answer to your question, please call the Public Works Directorate Customer Service Representative at (804) 633-8222, who will assist you in answering your question.


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Frequently Asked Questions – Real Property

What steps do I need to acquire additional keys or to replace lost or stolen keys?

Contact the Real Property Office at (804) 633-8467. The Real Property Officer will discuss the issue with you. Usually additional keys can be cut the same day, depending on the workload. Changing locks requires additional time because, in most instances, the lock must be ordered due to limited stocks available.

My unit/organization is moving. What do I need to do to relinquish the facilities I no longer need? I no longer require a facility and I want to clear it from my hand receipts.

Contact the Real Property Office at (804) 633-8467 and set up an appointment to do a walk-thru inspection to return the building to the DPW, Real Property Staff. Walk-thru inspections should be scheduled at least 30 days prior to departure to determine if there are items that will need repair prior to transferring the facility back to the DPW. A final walk-thru will be held before departure to collect all keys and ensure the building is in a clean, orderly condition.

Frequently Asked Questions – Business Operations & Integrations

How do I submit a request for new work?

Requestors should complete the following sections of Part A on the DA Form 4283: short job description; date, customer name, Point of Contact (POC) name (if different from customer), POC phone number, and work description. The work description should be specific and should include justification for the work. The description should also contain information about whether or not the work is on the AWP and if funding has been programmed. The Authorized Requestor should sign the 4283 where indicated and forward the 4283 to DPW/BOI.

What type of work can be done on a service order?

The only type of work that can be completed through requesting a service order is work to repair existing items or facilities.

How do I request a service order?

Most requestors can call the service order desk at (804) 633-8286 directly, except for residents of Army Family Housing and Greenland Trailer Park, to request a service order.

How do I submit a service order for Housing?

If you are a resident of Army Family Housing or Greenland Trailer Park, you should call the Housing Manager’s Office at (804) 633-8445.

Where do I call to check on the status of a service order?


Most requestors can call the service order desk directly at (804) 633-8286 to check on the status of service order work.

Why do I need a digging permit to do any digging on the Installation?

On the installation there are areas that contain buried gas, electrical, water, and sewer lines. There are also telephone lines, local area network lines, television cables and fiber optic cables buried just below the surface. It is very important that digging permits are used and taken seriously by everyone involved in digging, either by hand or with equipment. Digging into sewers, water lines, electrical distribution and communication lines will result in work stoppages for employees, contractors, health and safety issues for workers, and families, and expensive repairs. When digging on Fort A.P. Hill, digging permits are required and must be followed.

Where do I get a digging permit?

Contact the DPW Business Operations/Integration office at (804) 633-8359 for a permit form.

Who do I contact to get a dumpster emptied when it is full?

Contact the service order desk at (804) 633-8286.

What items are considered regular trash pick up items?

General household garbage, small items such as children’s toys (remove all batteries) clothing, mops, brooms, non-recyclable plastic items, rugs shovels, etc. are examples of items for regular trash pick up.

What items are considered special bulk pick up items?

Large items such as sofas, chairs, loveseats, appliances (washers and dryers) landscaping lumber, mattresses and box springs, playpens, and stereo equipment.

How do I get a special trash pick up?

If you are a resident of Army Family Housing or the Greenland Trailer Park, contact the Housing Manager’s Office at (804) 633-8445. If you are a tenant command or unit training on Fort A.P. Hill, contact the service order desk directly at (804) 633-8286.

Who do I contact to replace lost keys?

Contact the Real Property Office at (804) 633-8467. The Real Property Officer will discuss the issue with you. Usually additional keys can be cut the same day, depending on the workload. Changing locks requires additional time because, in most instances, the lock must be ordered due to limited stocks available.

Who do I contact for pest control or nuisance wildlife (raccoons, skunks, etc)?

Contact the service order desk directly at (804) 633-8286 to report wasps, wasp nests, ticks, spiders or nuisance wildlife such as skunks, raccoons, possum, or mice.



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